Terms and Conditions

MBI.COM Sp. z o.o.

Effective: February 2026

1. Overview

1.1 Purpose

These Terms and Conditions ("Terms") govern the access to and use of the Bitprime platform operated by MBI.COM Sp. z o.o. By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and all documents incorporated herein by reference. If you do not agree with these Terms, you must not access or use the Platform or Services. Headings are provided for convenience only and do not affect the interpretation of these Terms.

1.2 Definitions

  • Client / User: Any individual, legal entity, or other organisation that accesses the Platform or uses the Services.
  • Client Profile: A personal account created on the Platform allowing a Client to access services, manage verification, and review transaction activity.
  • Company: MBI.COM Sp. z o.o., registered at Osiedle Przy Arce 10/42, 31-845 Kraków, Poland, entered in the National Court Register (KRS) under number 0001117984, NIP 6783218579, REGON 529217342.
  • Crypto-asset: A digital representation of value or rights that can be transferred and stored electronically using distributed ledger technology or similar systems.
  • Platform: A crypto-asset transaction execution platform operated by the Company, facilitating fiat-to-crypto transactions through a transit (execution) model.
  • Order: An instruction submitted by a Client to execute a Transaction through the Platform.
  • Transaction: Purchase of Crypto-assets using fiat currency executed through the Platform.
  • Services: Services provided by the Platform including fiat-to-crypto exchange, routing and execution of fiat-to-crypto transactions between payment methods and external blockchain wallets.
  • Force Majeure: Any event beyond reasonable control including but not limited to natural disasters, war or terrorism, civil unrest, epidemics or pandemics, large-scale cyber incidents, major blockchain network disruptions, regulatory actions or sanctions, power or telecommunications outages.

1.3 Associated Policies

The following policies are incorporated by reference and form an integral part of these Terms:

  • Returns and Refund Policy
  • AML, CTF & KYC Policy
  • Privacy Policy
  • Coin Acceptance and Delisting Policy

2. Eligibility

To use the Platform you must:

  • be at least 18 years old
  • possess full legal capacity
  • not be located in a sanctioned jurisdiction
  • not be listed on sanctions lists including OFAC, EU, UN, or UK sanctions lists

The Company reserves the right to restrict access to the Services in any jurisdiction where offering the Services would violate applicable laws.

3. Registration and Account Creation

3.1 Registration

To access the Services you must create a Client Profile and complete identity verification in accordance with applicable AML/KYC regulations. You must provide accurate and complete information including full legal name, date and place of birth, nationality, contact information, identity document details, bank account details, and a crypto wallet address under your control. Additional information may be required for compliance purposes.

3.2 Verification

The Company may verify your identity using identity document checks, biometric verification, database screening, blockchain analytics, and sanctions screening. The Company reserves the right to request additional information at any time.

3.3 Accuracy of Information

You must ensure that all information provided is accurate and up to date. Failure to update information may result in suspension of Services, restriction of account access, or termination of the agreement.

4. Nature of the Services

The Platform operates under a transaction execution (transit) model. The Company does not maintain client accounts or stored balances and does not provide custodial wallet services.

Any handling of crypto-assets is strictly limited to the technical execution of transactions and is temporary in nature.

Crypto-assets may be routed through the Company's operational infrastructure solely for the purpose of completing a transaction and are transferred to the Client's designated external wallet without delay.

The Company does not retain crypto-assets beyond the time required to execute a transaction. Crypto-assets are transferred to external wallets specified by the Client as part of transaction execution.

5. Orders and Transactions

A Transaction is initiated when a Client submits an Order through the Platform. As part of transaction execution, crypto-assets may be temporarily processed through the Company's technical infrastructure before being transferred to the Client's external wallet.

The Company does not maintain ongoing control or custody of such assets beyond transaction execution.

Third-Party Payments Prohibition: All fiat deposits and withdrawals must be made using a bank account or payment method registered in your verified legal name. Third-party payments are strictly prohibited, will not be processed, and will be refunded in accordance with our Returns and Refund Policy.

The Company may reject or cancel an Order if required information is missing, compliance checks fail, suspicious activity is detected, or technical limitations occur.

6. Risk Disclosure Statement

Trading and holding Crypto-assets involves significant risk and may not be suitable for all users. You acknowledge and agree that:

  • Market Risk: Crypto-asset prices are highly volatile and can fluctuate drastically in a short period. You may sustain a total loss of your funds.
  • Liquidity Risk: Markets can become illiquid, making it difficult to execute transactions at desired prices.
  • Technological Risk: Blockchain transactions are irreversible. Network congestion, forks, or technical exploits may cause delays or permanent loss of assets.
  • Regulatory Risk: Changes in laws and regulations globally may adversely affect the value, use, or legality of Crypto-assets.

You are solely responsible for evaluating your financial situation and risk tolerance before using the Services. The Company does not guarantee profits or protect against losses.

7. No Investment Advice Clause

All Services provided by the Company are strictly execution-only. The Company does not provide investment, financial, tax, or legal advice. Any information, market data, or educational content provided on the Platform is for informational purposes only and should not be construed as a recommendation to buy, sell, or hold any Crypto-asset. You are solely responsible for all decisions made based on your own independent assessment of the market.

8. Blockchain Transactions

Blockchain transactions are public, may be irreversible, and depend on network confirmations. The Company is not responsible for blockchain delays, failed transactions caused by network issues, or incorrectly submitted wallet addresses. Once a transaction has been broadcast to the blockchain network, it is no longer within the Company's control.

9. Fees and Taxes

Fees for Services are listed in the Fee Schedule available on the Website. Additional fees may be charged by banks, payment service providers, or blockchain networks. Such third-party fees are outside the Company's control.

Taxes: You are solely responsible for determining whether, and to what extent, any taxes apply to any Transactions you conduct through the Platform, and for withholding, collecting, reporting, and remitting the correct amounts of taxes to the appropriate tax authorities. The Company does not provide tax advice.

10. Compliance, AML, and Sanctions

The Company complies with applicable Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws. The Company may request additional verification, freeze or block transactions, suspend accounts, and report suspicious activity to authorities without prior notice where required by law. The Company operates a hybrid AML/CFT framework combining automated verification tools and internal compliance oversight, including manual review, transaction monitoring, and MLRO supervision.

Sanctions Compliance Clause: You warrant that you are not subject to any economic or financial sanctions administered or enforced by the United Nations, the European Union, the United States (including OFAC), or the Republic of Poland. The Company actively screens all Users and transactions against global sanctions lists. If you become subject to sanctions, you must notify us immediately, and we reserve the right to instantly restrict your account, block pending transactions, and report the matter to relevant regulatory authorities.

11. Prohibited Activities

You agree not to use the Platform for money laundering, fraud, terrorist financing, sanctions evasion, market manipulation, illegal gambling payments, or darknet activity. Violation may result in immediate account termination and reporting to authorities.

12. Security

You are responsible for safeguarding login credentials, devices used to access the Platform, and wallet private keys. The Company is not responsible for losses caused by compromised user devices or credentials.

13. Suspension and Termination

The Company may suspend or terminate access to the Platform if legal obligations require it, suspicious activity is detected, compliance checks fail, or these Terms are violated. The Company may terminate accounts with 14 days' notice where appropriate. Immediate termination may occur where required by law.

14. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for losses caused by crypto price volatility, blockchain network failures, third-party payment failures, user errors (e.g., incorrect wallet addresses), or loss of profits or indirect damages. Total liability of the Company shall not exceed the fees paid by the Client for the specific Transaction giving rise to the claim.

15. Intellectual Property

All content on the Platform including logos, software, trademarks, text, and graphics is the property of the Company or its licensors. Unauthorised use is prohibited.

16. Complaints

Complaints may be submitted to: main@bitprime.io

The complaint should include your name, transaction identifier, description of the issue, and supporting evidence. The Company will respond within 14 days.

17. Data Protection

Personal data is processed in accordance with the Privacy Policy available on the Website.

18. Force Majeure

The Company shall not be liable for failure or delay caused by Force Majeure events.

19. Amendments

The Company may amend these Terms where necessary. Users will be notified at least 14 days before material changes take effect. Continued use of the Platform constitutes acceptance of the updated Terms.

20. Assignment

The Company may transfer its rights and obligations under these Terms to another entity providing similar services. Users will be notified in advance.

21. Governing Law

These Terms are governed by the laws of the Republic of Poland and applicable European Union law.

Terms and Conditions - BitPrime