Contact Us

MBI.COM Sp. z o.o.

We're here to help. Reach out through any of the channels below.

General Inquiries

For questions about our platform, services, or partnership opportunities, contact us by email. We aim to respond within one business day.

Account & Trading Support

If you need help with your account, a transaction, identity verification (KYC), deposits, withdrawals, or any technical issue on the platform, please email our support team. Include your registered email address and a description of the issue so we can assist you as quickly as possible.

Complaints

If you are dissatisfied with any aspect of our services, you may submit a formal complaint by email. Please include:

• Your full name and the email address associated with your account
• A clear description of the issue and the outcome you are seeking
• Any relevant transaction IDs, screenshots, or supporting documents

We will acknowledge your complaint within 2 business days and provide a substantive response within 15 business days. If the matter requires additional investigation, we will inform you of the expected timeline.

Data Protection

For questions related to the processing of your personal data, or to exercise your rights under the General Data Protection Regulation (GDPR), including access, rectification, erasure, or portability requests, please contact us at:

For full details on how we handle your data, see our Privacy Policy.

Postal Address

You may also reach us by post:

Business Hours

Our platform is available 24/7. Customer support operates during business hours:

Emails received outside business hours will be processed on the next working day.